Optional Shipping Insurance
Optional Shipping Insurance
Protect your order against loss, theft, and damage during shipping with optional Shipping Insurance.
Shipping issues are rare, but they can happen. Shipping Insurance provides added peace of mind by helping protect eligible packages that are lost, stolen, or damaged during transit.
What Shipping Insurance Covers
Lost Packages
Coverage for eligible packages that are lost in transit or fail to arrive.
Stolen Packages
Coverage for eligible packages marked as delivered but missing after delivery.
Damaged Packages
Coverage for eligible items damaged during shipping, including damaged products, crushed packaging, or missing contents caused by transit damage.
Claim Window
- Damage Claims: Within 7 days of confirmed delivery
- Stolen Package Claims: Within 7 days of confirmed delivery
- Lost Package Claims: Within 14 days after the last carrier tracking update or expected delivery date
How to File a Claim
To submit a Shipping Insurance claim, please email us with the details of your issue.
Please include:
- Order number
- Description of the issue
- Photos of damaged items and packaging, if applicable
- Relevant delivery, tracking, or carrier information
Please send claims to: support@hobbsflyer.com
Our team will review your claim and may request additional documentation depending on the nature of the claim.
Claim Resolution
Approved Shipping Insurance claims are fulfilled by replacement product only. Cash refunds are not provided.
Claims will be resolved through shipment of the original product or equivalent replacement merchandise at Hobbs Flyer’s discretion.
Shipping Insurance covers replacement of the purchased product value only and does not include expedited shipping upgrades, labor, consequential damages, or third-party costs.
What Shipping Insurance Does Not Cover
Shipping Insurance does not cover:
- Packages that are undeliverable by the carrier
- Packages refused or rejected by the recipient
- Packages returned to sender
- Packages shipped to an incorrect, incomplete, or invalid address provided by the customer
- Carrier or delivery delays when the package is still in transit or ultimately delivered
- Customs delays, holds, duties, taxes, import restrictions, seizures, or other customs-related issues
- Packages delivered to freight forwarders, reshipping services, or subsequently redirected to another address
- Product defects, normal wear, misuse, installation damage, or other damage not caused during shipping
- Consequential losses, including lost income, missed flights, rental expenses, labor, installation costs, or third-party expenses
- Claims involving fraud, misrepresentation, abuse, or misuse of the Shipping Insurance program
Customers are responsible for providing a complete and accurate shipping address at checkout. Packages returned or undeliverable due to address errors are not considered lost or stolen and are not eligible for Shipping Insurance claims.
Important Notes
- Shipping Insurance is optional and must be selected at checkout.
- Claims are administered by Hobbs Flyer.
- Standard carrier delays do not automatically qualify as lost shipments.
- Hobbs Flyer reserves the right to deny claims that do not meet program requirements or show evidence of fraud, abuse, or misuse.
Questions? Contact us, and we’ll be happy to help.