Warranty Terms & Conditions
HOBBS FLYER'S AVIATION HEADSET WARRANTY IS LIMITED TO THE ORIGINAL PURCHASER AND COVERS DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF TWO (2) YEARS FROM DATE OF ORIGINAL PURCHASE. THE WARRANTY IS VOID IF THE EQUIPMENT HAS BEEN SUBJECTED TO NEGLIGENCE, MISUSE OR ACCIDENT, OR IF IT HAS BEEN TAMPERED WITH, OR ALTERED IN ANY WAY. ALL PRODUCTS MUST BE SHIPPED TO OUR ADDRESS, FREIGHT PREPAID. EMAIL TEAM@HOBBSFLYER.COM WITH A COPY OF YOUR DATED SALES RECEIPT AND A DETAILED DESCRIPTION OF THE PROBLEM TO INITIATE A WARRANTY CLAIM. THIS WARRANTY DOES NOT EXTEND TO ANY OTHER EQUIPMENT OR AIRCRAFT TO WHICH THIS PRODUCT MAY BE ATTACHED OR CONNECTED. HOBBS FLYER TWO YEAR WARRANTY DOES NOT COVER USED PRODUCTS. FOR MORE DETAILS REFER TO THE FULL DETAILED WARRANTY TERMS AND CONDITIONS BELOW.
Detailed Warranty Terms and Conditions
HOBBS FLYER NEW AVIATION HEADSET LIMITED WARRANTY
HOBBS FLYER, LLC ("HOBBS FLYER") WARRANTS THAT EACH NEW HOBBS FLYER–BRANDED AVIATION HEADSET ("NEW HEADSET") SOLD BY HOBBS FLYER IS FREE FROM MATERIAL DEFECTS IN WORKMANSHIP AND MATERIALS.
ALL EXPRESS WARRANTIES PROVIDED BY HOBBS FLYER, AND ANY IMPLIED WARRANTIES IMPOSED BY LAW, ARE LIMITED TO A PERIOD OF TWO (2) YEARS FROM THE DATE OF PURCHASE AS SHOWN ON THE SALES RECEIPT ("WARRANTY PERIOD").
THIS LIMITED WARRANTY IS PROVIDED SOLELY FOR THE BENEFIT OF THE ORIGINAL PURCHASER ("PURCHASER") AND IS NON-TRANSFERABLE. IT EXCLUDES ALL THIRD PARTIES, INCLUDING:
- DISTRIBUTORS
- DEALERS
- RETAILERS
- SUBSEQUENT OWNERS
- OTHER USERS OF THE NEW HEADSET
CONDITIONS OF WARRANTY VALIDITY
THIS WARRANTY REMAINS VALID ONLY IF THE FOLLOWING CONDITIONS ARE MET:
- THE HEADSET HAS BEEN PROPERLY MAINTAINED
- THE HEADSET HAS NOT BEEN ABUSED OR MISUSED
- THE HEADSET HAS NOT BEEN REPAIRED, MODIFIED, OR ALTERED WITHOUT HOBBS FLYER’S PRIOR WRITTEN APPROVAL
EXCLUSIONS
THIS LIMITED WARRANTY DOES NOT COVER:
- REPAIRS, ALTERATIONS, OR MODIFICATIONS NOT APPROVED BY HOBBS FLYER
- ABUSE, MISUSE, OR IMPROPER MAINTENANCE
- FAULTY WORKMANSHIP BY ANY PARTY OTHER THAN HOBBS FLYER OR ITS AUTHORIZED AGENTS
- OPERATION OF THE HEADSET OUTSIDE OF WHAT IS DESCRIBED IN THE MANUAL
- NORMAL WEAR AND TEAR
- COSMETIC DEFECTS SUCH AS SCRATCHES, DISCOLORATION, OR FINISH ISSUES
- SHIPPING COSTS AND TAXES
FILING A WARRANTY CLAIM
TO SUBMIT A CLAIM ("CLAIM"), THE PURCHASER MUST:
- PROVIDE WRITTEN NOTICE TO HOBBS FLYER WITHIN 10 DAYS OF DISCOVERING A DEFECT
- INCLUDE A DETAILED DESCRIPTION OF THE DEFECT
- PROVIDE PROOF OF PURCHASE SHOWING THE DATE AND THAT THE WARRANTY PERIOD IS STILL IN EFFECT
HOBBS FLYER RESERVES THE RIGHT TO INVESTIGATE ANY CLAIM.
REMEDIES
AT ITS SOLE DISCRETION, HOBBS FLYER MAY CHOOSE ONE OF THE FOLLOWING EXCLUSIVE REMEDIES:
- REPAIR OR REPLACE THE HEADSET (OR PART) WITH A NEW, USED, OR REFURBISHED UNIT AT NO COST TO THE PURCHASER, PROVIDED THE PURCHASER PREPAYS SHIPPING TO AN AUTHORIZED SERVICE CENTER
- REFUND THE ORIGINAL PURCHASE PRICE, LESS A TWO-YEAR PRO-RATED VALUE
ALL REPLACED PARTS OR PRODUCTS BECOME THE PROPERTY OF HOBBS FLYER AND MAY BE DISCARDED WITHOUT COMPENSATION.
USE OF REPLACEMENT PARTS
HOBBS FLYER MAY USE:
- NEW, USED, OR RECONDITIONED COMPONENTS
- A REFURBISHED HEADSET AS A REPLACEMENT
THESE REPLACEMENT PARTS OR HEADSETS ARE WARRANTED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD OR 90 DAYS, WHICHEVER IS LONGER.
NON-WARRANTY SERVICE PROGRAMS
HOBBS FLYER MAY OFFER NON-WARRANTY SERVICE PROGRAMS, WHICH:
- MAY APPLY BEFORE OR AFTER THE WARRANTY PERIOD EXPIRES
- MAY INCLUDE REPAIRS USING NEW, USED, OR REFURBISHED PARTS
- ARE COVERED BY A 90-DAY LIMITED WARRANTY FOR MATERIALS AND WORKMANSHIP
- MAY INVOLVE SERVICE FEES AND CUSTOM TERMS AT HOBBS FLYER’S DISCRETION
PURCHASERS ACKNOWLEDGE THAT REFURBISHED HEADSETS OR RECONDITIONED PARTS MAY BE USED. HOBBS FLYER MAY CONTRACT THIRD PARTIES TO PERFORM SERVICE.
ITEMS NOT COVERED
THE FOLLOWING ARE NOT COVERED UNDER ANY HOBBS FLYER WARRANTY:
- SOFT GOODS (E.G., EAR SEALS, MIC MUFFS, FOAM COVERS)
- CONSUMABLES
- NORMAL COSMETIC WEAR
"INCLUDING" MEANS "INCLUDING BUT NOT LIMITED TO."
ENTIRE AGREEMENT
THE TERMS CONTAINED IN THIS DOCUMENT REPRESENT THE ENTIRE WARRANTY AGREEMENT FOR ANY NEW OR USED HEADSET SOLD BY HOBBS FLYER. NO ORAL STATEMENTS OR EXTERNAL WRITTEN MATERIALS SHALL MODIFY THESE TERMS. THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM REGARDING ANY NEW OR USED HOBBS FLYER HEADSET.
HOBBS FLYER RESERVES THE RIGHT TO MODIFY THIS WARRANTY AT ANY TIME. UPDATES BECOME EFFECTIVE UPON PUBLICATION ON THE HOBBS FLYER WEBSITE OR VIA OFFICIAL CHANNELS.
LIMITATIONS OF LIABILITY
TO THE EXTENT PERMITTED BY LAW:
- HOBBS FLYER DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
- HOBBS FLYER IS NOT LIABLE FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE, INDIRECT, OR SPECIAL DAMAGES, OR LOST PROFITS
- HOBBS FLYER’S TOTAL LIABILITY IS LIMITED TO $1,000 USD
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
GOVERNING LAW
THIS LIMITED WARRANTY IS GOVERNED BY THE LAWS OF THE STATE OF MINNESOTA, USA, AND APPLICABLE U.S. FEDERAL LAW, EXCLUDING CONFLICT OF LAW PRINCIPLES. THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS DOES NOT APPLY TO THIS WARRANTY.
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LIMITED WARRANTY FOR USED PRODUCTS
HOBBS FLYER WARRANTS THAT ALL USED PRODUCTS SOLD BY HOBBS FLYER ARE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF 90 DAYS FROM THE DATE OF PURCHASE IF PROFESSIONALLY INSTALLED BY A QUALIFIED AVIONICS TECHNICIAN. IF A DEFECT ARISES WITHIN THIS PERIOD, HOBBS FLYER WILL, AT ITS SOLE DISCRETION, REPAIR OR REPLACE THE PRODUCT WITH A FUNCTIONALLY EQUIVALENT ITEM.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, HOBBS FLYER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL HOBBS FLYER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT.
THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL PURCHASER. WARRANTY CLAIMS MUST BE SUBMITTED WITH PROOF OF PURCHASE AND INSTALLATION RECEIPT FROM AN AVIONICS SHOP, IF APPLICABLE. . THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM MISUSE, NEGLECT, UNAUTHORIZED MODIFICATIONS, ACCIDENTS, IMPROPER INSTALLATION, OR NORMAL WEAR AND TEAR.
LIMITED WARRANTY FOR HEADSET PARTS AND CABLES
HOBBS FLYER WARRANTS THAT ALL HEADSET PARTS AND CABLES DESIGNED AND MANUFACTURED BY HOBBS FLYER ARE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF ONE (1) YEAR FROM THE DATE OF PURCHASE IF PROFESSIONALLY INSTALLED BY A QUALIFIED AVIONICS TECHNICIAN. THIS WARRANTY APPLIES TO:
- HEADSET PARTS AND CABLES DESIGNED AND MANUFACTURED BY HOBBS FLYER FOR HOBBS FLYER HEADSETS.
- PARTS MADE BY HOBBS FLYER FOR OTHER HEADSET BRANDS, INCLUDING BUT NOT LIMITED TO BOSE, LIGHTSPEED, DAVID CLARK, AND OTHER PILOT HEADSETS.
- PARTS DESIGNED AND MANUFACTURED BY HOBBS FLYER AND PILOT HARDWEAR.
IF A DEFECT ARISES WITHIN THIS PERIOD, HOBBS FLYER WILL, AT ITS SOLE DISCRETION, REPAIR OR REPLACE THE DEFECTIVE PRODUCT WITH A FUNCTIONALLY EQUIVALENT ITEM.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, HOBBS FLYER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL HOBBS FLYER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT.
THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL PURCHASER. WARRANTY CLAIMS MUST BE SUBMITTED WITH PROOF OF PURCHASE AND INSTALLATION RECEIPT FROM AN AVIONICS SHOP, IF APPLICABLE. THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM MISUSE, NEGLECT, UNAUTHORIZED MODIFICATIONS, ACCIDENTS, IMPROPER INSTALLATION, OR NORMAL WEAR AND TEAR.
LIMITED WARRANTY FOR HEADSET REPAIR SERVICES
HOBBS FLYER WARRANTS THAT ALL HEADSET REPAIR SERVICES PERFORMED BY HOBBS FLYER ARE FREE FROM DEFECTS IN WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF SIXTY (60) DAYS FROM THE DATE OF SERVICE. IF A REPAIRED COMPONENT FAILS DUE TO DEFECTIVE WORKMANSHIP WITHIN THIS PERIOD, HOBBS FLYER WILL, AT ITS SOLE DISCRETION, REPAIR OR REPLACE THE AFFECTED COMPONENT AT NO CHARGE TO THE CUSTOMER.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, HOBBS FLYER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL HOBBS FLYER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE REPAIR SERVICES PROVIDED.
THIS WARRANTY DOES NOT COVER FAILURES OR DAMAGE RESULTING FROM MISUSE, NEGLECT, NORMAL WEAR AND TEAR, UNAUTHORIZED MODIFICATIONS, IMPROPER INSTALLATION, OR DAMAGE CAUSED BY ISSUES UNRELATED TO THE REPAIR SERVICE PERFORMED. THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE SPECIFIC REPAIR SERVICES PERFORMED BY HOBBS FLYER.
WARRANTY CLAIMS MUST BE SUBMITTED WITH PROOF OF SERVICE.
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WAIVER OF LIABILITY AND INDEMNIFICATION AGREEMENT
BY PURCHASING, USING, OR INSTALLING ANY PRODUCT, SERVICE, OR REPAIR PROVIDED BY HOBBS FLYER, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING TERMS:
WAIVER OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOBBS FLYER SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO THE USE, MISUSE, INSTALLATION, OR PERFORMANCE OF ANY HOBBS FLYER PRODUCT, SERVICE, OR REPAIR, INCLUDING BUT NOT LIMITED TO DAMAGE TO HEADSETS, ELECTRONIC EQUIPMENT, AIRCRAFT SYSTEMS, OR OTHER PROPERTY, OR ANY INJURY OR HARM TO PERSONS.
HOBBS FLYER MAKES NO GUARANTEES REGARDING THE COMPATIBILITY OF ITS PRODUCTS OR SERVICES WITH ANY SPECIFIC HEADSET OR DEVICE UNLESS EXPRESSLY STATED. USE OF HOBBS FLYER PRODUCTS AND SERVICES IS AT THE CUSTOMER’S OWN RISK.
ASSUMPTION OF RISK
BY PURCHASING AND USING PRODUCTS, SERVICES, OR REPAIRS PROVIDED BY HOBBS FLYER, YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH THEIR USE, INCLUDING BUT NOT LIMITED TO RISKS OF EQUIPMENT FAILURE, IMPROPER INSTALLATION, OR PRODUCT INCOMPATIBILITY.
INDEMNIFICATION
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS HOBBS FLYER, ITS OWNERS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, AND AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING FROM OR RELATED TO:
- YOUR USE OR MISUSE OF HOBBS FLYER PRODUCTS OR SERVICES;
- ANY FAILURE TO FOLLOW INSTALLATION, OPERATION, OR SAFETY INSTRUCTIONS PROVIDED BY HOBBS FLYER;
- ANY MODIFICATIONS OR ALTERATIONS TO HOBBS FLYER PRODUCTS OR REPAIRS NOT PERFORMED BY HOBBS FLYER;
- ANY DAMAGE TO PROPERTY OR INJURY TO PERSONS RESULTING FROM THE USE OF HOBBS FLYER PRODUCTS OR SERVICES;
- ANY VIOLATION OF APPLICABLE LAWS OR REGULATIONS ARISING FROM THE USE OF HOBBS FLYER PRODUCTS OR SERVICES.
LIMITATION OF LIABILITY
IN NO EVENT SHALL HOBBS FLYER’S TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC PRODUCT OR SERVICE IN QUESTION.
SEVERABILITY
IF ANY PROVISION OF THIS AGREEMENT IS FOUND TO BE INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.
ACKNOWLEDGMENT
BY PURCHASING, INSTALLING, OR USING ANY HOBBS FLYER PRODUCT OR SERVICE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS WAIVER OF LIABILITY AND INDEMNIFICATION AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE HOBBS FLYER PRODUCTS OR SERVICES.
THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF MINNESOTA USA, WITHOUT REGARD TO ITS CONFLICT OF LAW PRINCIPLES.